Privacy policy

PRIVACY POLICY

Last Updated: September 5, 2026

Rudrashree (“Rudrashree”, “we”, “us”, or “our”) operates this website and online store, including the products, services, content, features and tools available through the website (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you visit our website, create an account, place an order, contact us, or otherwise use our Services.

We are committed to handling your personal data responsibly and in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules made thereunder.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain your consent in the manner required by law.

1. INDIA-ONLY OPERATIONS

Rudrashree currently provides its products and delivery services within India only.

We do not offer international shipping or international delivery.

Orders placed through our website are intended for delivery to addresses located within India.

However, certain technology, hosting, payment, analytics, customer-support, or other service providers used to operate our website may process personal data through infrastructure located outside India, subject to applicable law and our contractual and security requirements.

2. PERSONAL DATA WE COLLECT

Depending on how you interact with our Services, we may collect the following personal data:

A. Contact and Delivery Information

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping/delivery address

  • City, state and PIN code

B. Order and Transaction Information

  • Products purchased

  • Order details

  • Order value

  • Order history

  • Returns, cancellations and exchanges

  • Delivery information

  • Payment status and transaction-related information

C. Payment Information

Payments may be processed through third-party payment service providers.

We may receive information such as payment status, transaction reference, payment method and confirmation.

We generally do not store your complete debit card, credit card, banking password, UPI PIN or other authentication credentials on our systems.

D. Account Information

If you create an account, we may collect:

  • Name
  • Email address
  • Mobile number

  • Login/account information

  • Account preferences

E. Communications

If you contact us by email, phone, WhatsApp, contact forms or other communication channels, we may collect the information you provide, including your name, contact details and contents of your communication.

F. Device and Usage Information

When you use our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from technical information
  • Pages visited
  • Website interactions
  • Referring pages
  • Cookies and similar technologies

We use this information primarily for website functionality, security, analytics and improving our Services.

3. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

  • Directly from you when you place an order or create an account;

  • When you contact our customer support;

  • When you subscribe to communications or marketing;

  • Automatically when you browse or interact with our website;

  • Through cookies and similar technologies;

  • Through payment providers, delivery partners and other service providers involved in providing our Services; and

  • From other sources where permitted by applicable law.

4. WHY WE USE YOUR PERSONAL DATA

We process personal data only for lawful purposes and for purposes reasonably connected with providing and operating our Services.

These purposes may include:

Order Processing and Delivery

We use your name, phone number and delivery address to:

  • Process your order;

  • Confirm your order;

  • Prepare and dispatch your products;

  • Coordinate delivery;

  • Provide order updates;

  • Process returns, replacements and cancellations.

Payment Processing

We use relevant transaction information to facilitate and verify payments and maintain transaction records.

Customer Support

We use your information to respond to questions, complaints, requests and other communications.

Website Operation

We use information necessary to operate, maintain, troubleshoot and improve our website and Services.

Security and Fraud Prevention

We may use personal data to:

  • Detect suspicious transactions;

  • Prevent fraud and misuse;

  • Protect our website and customers;

  • Investigate security incidents; and

  • Maintain the security and integrity of our Services.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about our products, offers and services.

You may withdraw your consent or opt out of promotional communications using the available unsubscribe or communication-preference mechanism.

Withdrawal of consent will not affect processing that we are legally permitted or required to continue.

Legal and Regulatory Compliance

We may process personal data where necessary to comply with applicable laws, regulations, legal proceedings, government requests or other lawful obligations.

5. BASIS FOR PROCESSING

We process personal data on lawful grounds permitted under applicable Indian law, including:

  • Consent provided by you;

  • Processing necessary for providing products or services requested by you;

  • Certain legitimate uses recognised under applicable law;

  • Compliance with legal obligations;

  • Protection of our Services, customers and rights; and

  • Other lawful purposes permitted under the DPDP Act and applicable rules.

Where consent is required, we will request consent through a clear affirmative action and provide information about the purpose for which the personal data is being collected.

6. CONSENT AND WITHDRAWAL OF CONSENT

Where processing is based on consent, you have the right to withdraw your consent.

We will provide reasonable and accessible means for withdrawing consent.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain Services where the relevant personal data is necessary to provide those Services.

For example, we may need your name, mobile number and delivery address to fulfil and deliver an order.

7. SHARING OF PERSONAL DATA

We may share personal data with third parties where reasonably necessary to operate our business and provide our Services.

These may include:

Shopify

Our website is powered by Shopify, which provides the e-commerce platform and related infrastructure necessary to operate our online store.

Payment Service Providers

Payment information and transaction details may be processed by third-party payment providers to complete transactions securely.

Delivery and Logistics Partners

We may share your name, mobile number and delivery address with courier, logistics and fulfilment partners so that your order can be delivered.

Technology and Service Providers

We may use third-party providers for:

  • Website hosting and technology;

  • Cloud storage;

  • Analytics;

  • Customer support;

  • Communication services;

  • Security;

  • Order management;

  • Marketing and advertising; and

  • Other business operations.

Legal and Government Authorities

We may disclose information where required or permitted by applicable law, including in response to lawful requests from government, regulatory or law-enforcement authorities.

Business Transactions

Personal data may be disclosed where necessary in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable law.

We do not sell your personal data as a commercial product.

8. DATA MINIMISATION

We aim to collect only personal data that is reasonably necessary for the purposes described in this Privacy Policy.

We do not intentionally request unnecessary personal data for completing ordinary purchases.

9. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing and maintaining our Services;

  • Completing orders and maintaining transaction records;

  • Handling returns, refunds and disputes;

  • Meeting tax, accounting and other legal requirements;

  • Preventing fraud and maintaining security; and

  • Establishing, exercising or defending legal claims.

When personal data is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete or anonymise it in accordance with applicable law.

10. SECURITY OF PERSONAL DATA

We take reasonable security measures designed to protect personal data against unauthorised access, misuse, loss, alteration, disclosure or destruction.

These measures may include appropriate technical and organisational safeguards, access controls and security practices.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the required steps in accordance with the applicable legal requirements.

11. YOUR RIGHTS

Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal data, including the right to:

  • Obtain information about personal data processed by us;

  • Request correction of inaccurate or incomplete personal data;

  • Request deletion of personal data where applicable;

  • Withdraw consent where processing is based on consent;

  • Obtain information regarding the manner in which you may exercise your rights;

  • Raise a grievance regarding our processing of personal data; and

  • Nominate another individual to exercise your rights in circumstances permitted by applicable law.

We may need to verify your identity before processing certain requests in order to protect your personal data and prevent unauthorised requests.

12. HOW TO EXERCISE YOUR RIGHTS

To request access, correction, deletion, withdrawal of consent or to raise a privacy-related grievance, you can contact us using the details provided below.

Email: rudrashree382@gmail.com
Phone: +91 7210 105 060

You should clearly describe your request and provide sufficient information for us to understand and process it.

We will handle your request in accordance with applicable law.

13. GRIEVANCE REDRESSAL

If you have any concern, complaint or grievance regarding the processing of your personal data, please contact us first using:

Email: rudrashree382@gmail.com
Phone: +91 7210 105 060
Address: C266, Sector 63, Noida, Uttar Pradesh – 201309, India

We will review and respond to privacy-related grievances within the period required under applicable law.

Where applicable, you may have the right to approach the Data Protection Board of India in accordance with the DPDP Act and applicable rules.

14. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Keep the website functioning;

  • Remember preferences;

  • Maintain shopping-cart functionality;

  • Understand website usage;

  • Improve website performance;

  • Detect security issues; and

  • Support advertising and marketing activities where applicable.

Where required, we will seek consent for cookies or similar technologies that require consent under applicable law.

You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

15. MARKETING COMMUNICATIONS

We may send promotional communications where permitted by applicable law.

You may opt out of promotional communications by:

  • Using the unsubscribe option provided in promotional emails;

  • Following the available communication-preference mechanism; or

  • Contacting us directly.

Even after opting out of marketing communications, we may continue sending essential communications relating to your orders, transactions, account, security or Services.

16. CHILDREN'S PERSONAL DATA

Our Services are not intended to be independently used by children.

We do not knowingly collect personal data from children in violation of applicable law.

Where applicable, processing of children's personal data will be carried out in accordance with the requirements of the DPDP Act and applicable rules, including any requirements concerning verifiable parental consent and restrictions on certain processing activities.

If you believe that personal data of a child has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.

17. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links, integrations or services provided by third parties.

Those third parties may have their own privacy policies and terms.

We are not responsible for the privacy or security practices of third-party websites or services that we do not control.

We encourage you to review their privacy policies before providing personal data to them.

18. SHOPIFY AND THIRD-PARTY PROCESSORS

Our store is hosted and operated using Shopify and may use various third-party services necessary for payments, delivery, analytics, communications, security, customer support and other business functions.

These service providers may process personal data on our behalf or independently according to their respective terms and privacy policies.

We take reasonable steps to use service providers that provide appropriate safeguards for personal data.

19. DATA PROCESSING OUTSIDE INDIA

Rudrashree sells and delivers products only within India.

However, certain technology and service providers used to operate our website may process or store personal data using systems or infrastructure located outside India.

Any such processing will be subject to applicable Indian law and any applicable requirements relating to transfer or processing of personal data outside India.

This does not mean that Rudrashree offers international shipping or international sales.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our Services;

  • Our data-processing practices;

  • Technology;

  • Applicable laws or regulations; or

  • Regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

21. CONTACT US

If you have questions regarding this Privacy Policy, your personal data, consent, or privacy-related requests, please contact us:

Rudrashree

Email: rudrashree382@gmail.com
Phone: +91 8796805131
Address: Office-2, C218, Sector 63, Noida, Uttar Pradesh – 201309, India

India-only delivery: Rudrashree currently delivers products within India only and does not offer international shipping.